Sidekick

Powering Today's Hospitality Businesses

Sidekick is a next-generation hotel management system developed to meet the specific needs of the world’s leading hotel groups

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Powering Today's Hospitality Businesses

Built on the latest cloud architecture, Sidekick delivers a premium, affordable hotel management solution to help you maximise asset life, reduce operational costs, achieve environmental targets and deliver ROI benefits to your business.

The Sidekick Story

Sidekick has been in development since 2006 in partnership with the world’s leading hotel groups including IHG, Accor and Hilton. It is currently used in over 300 hotels across 22 countries spanning Greater China, Asia, the Middle East, Australasia and the South Pacific Islands.

Our solutions have been developed in consultation with hotel industry veterans and leaders in their field, in a relationship that continues today.

Through this partnership, we have ensured that Sidekick delivers best-in-class features and performance for our global customers.

Sidekick Preventative Maintenance and Reactive Maintenance modules set the world standard in asset maintenance and control, and are supported by a global reporting platform that delivers total operational control at the hotel, regional and global level.

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Key Sidekick Benefits

Built on Cloud Architecture

Best-In-Class Mobile App

Built-In Maintenance Programs

Global Reporting Platform

Environmental Support Program

Smart Dashboards

Protects Hotel Reputations

Maximise Asset Life

Higher Guest Satisfaction

Reduce Cost & Improve ROI

For Engineers

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Best-in-class Mobile App for Productivity on the Go

Sidekick’s state-of-the-art mobile web application provides total control when you’re on the move. The intuitive interface makes working mobile simply and fast, backed by an offline mode to keep you productive when internet connectivity is unavailable.

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Accessible From Anywhere

Sidekick’s cloud-based architecture means there’s no software to install and no hardware to manage. Simply open Sidekick on desktop or mobile mode on any web-enabled computer or device.

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Easy To Use “Smart Icon” Navigation

Navigation is simple and intuitive so you can focus on the job at hand. We’ve adopted the latest interface standards so you can be more productive.

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Manage your Work with Intuitive Operational Dashboards

Available in desktop or mobile mode, our intuitive drill-down dashboards help you manage your workload and conduct root cause analyses, all with the click of a button.

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Multi-Lingual Capability Supporting your Region

Sidekick is used around the world and supports multiple languages and regions.

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Pre-configured Maintenance Programs to Improve Efficiency and Maintain Corporate Standards

Sidekick is pre-configured with best-practice maintenance programs, giving you the flexibility to immediately implement a world-class program ‘out-of-the-box’, or develop your own program to roll out across multiple properties.

For Owners and Hoteliers

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Preventative Maintenance Module

Maximise your engineering efficiency and deliver a superior guest experience. Sidekick offers the most comprehensive preventative maintenance system on the market, so your teams are focused on the tasks that matter.

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Reduced Capital and Operational Expense

Sidekick’s cloud architecture means there’s no requirement for hardware purchases and maintenance.

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Global Reporting Platform

Maintain control of your entire hotel portfolio through Sidekick's powerful consolidated reporting and management platform.

Protect Your Reputation

Sidekick’s enterprise architecture, powered around the globe by Amazon Web Services (AWS) ensures data privacy and security

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Protect your Assets and Improve your ROI

Pre-configured maintenance programs to improve efficiency and maintain global standards.

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On-demand training and support

Our dedicated team of industry experts is always available to help you get the most out of Sidekick.

Contact us to arrange a full product demonstration, and experience the power of our solutions for yourself.

Book a Demo with Us Today  Book a Demo