Sidekick has been in development since 2006 in partnership with the world’s leading hotel groups including IHG, Accor and Hilton. It is currently used in over 300 hotels across 22 countries spanning Greater China, Asia, the Middle East, Australasia and the South Pacific Islands.
Our solutions have been developed in consultation with hotel industry veterans and leaders in their field, in a relationship that continues today.
Through this partnership, we have ensured that Sidekick delivers best-in-class features and performance for our global customers.
Sidekick Preventative Maintenance and Reactive Maintenance modules set the world standard in asset maintenance and control, and are supported by a global reporting platform that delivers total operational control at the hotel, regional and global level.
Sidekick’s state-of-the-art mobile web application provides total control when you’re on the move. The intuitive interface makes working mobile simply and fast, backed by an offline mode to keep you productive when internet connectivity is unavailable.
Sidekick’s cloud-based architecture means there’s no software to install and no hardware to manage. Simply open Sidekick on desktop or mobile mode on any web-enabled computer or device.
Navigation is simple and intuitive so you can focus on the job at hand. We’ve adopted the latest interface standards so you can be more productive.
Available in desktop or mobile mode, our intuitive drill-down dashboards help you manage your workload and conduct root cause analyses, all with the click of a button.
Sidekick is used around the world and supports multiple languages and regions.
Sidekick is pre-configured with best-practice maintenance programs, giving you the flexibility to immediately implement a world-class program ‘out-of-the-box’, or develop your own program to roll out across multiple properties.
Maximise your engineering efficiency and deliver a superior guest experience. Sidekick offers the most comprehensive preventative maintenance system on the market, so your teams are focused on the tasks that matter.
Sidekick’s cloud architecture means there’s no requirement for hardware purchases and maintenance.
Maintain control of your entire hotel portfolio through Sidekick's powerful consolidated reporting and management platform.
Sidekick’s enterprise architecture, powered around the globe by Amazon Web Services (AWS) ensures data privacy and security
Pre-configured maintenance programs to improve efficiency and maintain global standards.
Our dedicated team of industry experts is always available to help you get the most out of Sidekick.