Customer Satisfaction Policy
At Q2 we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.
Monthly Subscriptions. If at any time during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase.
Auto-Renewal. For your convenience, your monthly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That’s why you can cancel your monthly subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
For questions, please e-mail accounts@Q2solutions.com.au
Exception to our Refund Policy
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Q2 Services due to a violation of our Terms of Service.