Launched in 2001, M1 is the pioneering product of Q2 solutions and a first-generation hotel management system designed to support the streamlining of hotel maintenance operations, cost management, and guest relations enhancement via a common modular platform. A key objective of M1 is to empower hotel staff to effectively handle guest requests, providing a consistent level of service linked to heightened guest satisfaction. Users of M1 hotel management software further realize the following benefits;
- Increased operational effectiveness and efficiency
- Increased revenue from guest satisfaction reviews
- Increased investment and return on assets
- Compliance security
- Competitive advantage
M1 targets three key areas for benefits enhancement; communications, service, and engineering.