Escap is a next-generation hotel management system developed by Q2 Solutions to meet the specific needs of IHG.

Escap Preventative Maintenance and Reactive Maintenance modules set the world standard in asset maintenance and control, and are supported by a global reporting platform that delivers total operational control at the hotel, regional, and global level.
Escap was launched in 2006 in partnership with IHG and is currently used in over 300 hotels across 22 countries spanning Greater China, Asia, the Middle East, Australasia, and the South Pacific Islands.
Our solutions were developed in consultation with IHG veterans and leaders in their field, in a relationship that continues today.
Through this partnership, we have ensured that Escap not only delivers best-in-class CMMS but also incorporates built-in IHG Programs including PMM and FPMM to support IHG’s corporate program.
Built on cloud architecture
Best-In-Class Mobile App
Built-In PMM & FPMM
Global Reporting Platform
Environmental Support Program
Smart Dashboards
Protects Hotel Reputations
Maximise Asset Life
Higher Guest Satisfaction
Reduce Cost & Improve ROI
Escap’s state-of-the-art mobile web application provides total control when you’re on the move. The intuitive interface makes working mobile simply and fast, backed by an offline mode to keep you productive when internet connectivity is unavailable.
Escap’s cloud-based architecture means there’s no software to install and no hardware to manage. Simply open Escap on desktop or mobile mode on any web-enabled computer or device.
Navigation is simple and intuitive so you can focus on the job at hand. We’ve adopted the latest interface standards so you can be more productive.
Available in desktop or mobile mode, our intuitive drill-down dashboards help you manage your workload and conduct root cause analyses, all with the click of a button.
Escap is used around the world and supports multiple languages and regions.
Escap is pre-configured with IHG maintenance programs, including PMM and FPMM programs, so you can be guaranteed you’re meeting corporate standards.
Maximize your engineering efficiency and deliver a superior guest experience. Escap offers the most comprehensive preventative maintenance system on the market, so your teams are focused on the tasks that matter.
Escap’s cloud architecture means there’s no requirement for hardware purchases and maintenance.
Maintain control of your entire hotel portfolio through Escap’s powerful consolidated reporting and management platform – ‘Escap Portal’.
Escap’s enterprise architecture, powered around the globe by Amazon Web Services (AWS) ensures data privacy and security
Pre-configured maintenance programs to improve efficiency and maintain IHG global standards.
Our dedicated team of industry experts is always available to help you get the most out of Escap.
ESCAP increases the capability and visibility of setting up and running an effective, pro-active maintenance regime on hotel assets worth many millions of dollars.
Robin Power
Area Director – Engineering
Australia Victoria and Eureka Portfolio Crowne Plaza Melbourne
Having implemented ESCAP, the finer details of maintenance have been fully automated, enhancing the tracking process. ESCAP has contributed remarkably to overall efficiency.
Daniel Cao
Chongqing & IHG
Paradise Portfolio Hotels Cluster
IHG Greater China
Escap helps us to improve our operational efficiencies, extend our asset life, improve guest satisfaction, and reduce costs with improved ROI.
Steven Tan
Senior Manager Engineering Operations
IHG IMEA and Asia
The values of ESCAP are unbelievable. Overall, it has allow my team to be more informative and productive with minimal guest complaints.
Enver Akbar
Director of Engineering
Holiday Inn Resort Bali Benoa