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 Training
Training for the M1 system falls into the following 2 broad categories, each of which are discussed in more detail below:
- New System Training
- Refresher Training
New System Training
It is envisaged the following stages will be required for the commissioning of the M1 system.
- ICT Infrastructure Review
- Asset Data Collection
- Installation & Training Schedule
- System Installation
- Training Course 1 – Administrator training and configuration
- Training Course 2 – Asset Maintenance Management training (if applicable)
- Training Course 3 – Guest Services Management training (if applicable)
- Project Review
ICT Infrastructure Review
Q2 Solutions will send you an ICT Infrastructure Review Questionnaire which is used to determine how the software will be installed on site. That is, server and workstation details, program directories and backup routines etc.
Asset Data Collection
The Client collates information on assets, preventive maintenance routines, parts and any existing history in "computer" format (eg. MS Excel or MS Access). Data is sent to Q2 Solutions for system verification.
Installation & Training Schedule
Installation and training schedule is developed so both parties are aware of significant dates and tasks to be completed.
System Installation
The M1 system is installed on-site by Q2 Solutions, following the guides in the Installation Questionnaire. The client's IT department is required at this stage.
Training Course 1 – Administrator Training and Configuration
Initial training is performed.
Course topics include:
- Overview of each module
- Creating Users and Security
- Understanding the Asset Register
- Screen Customisation
- Administration Procedures
Course Attendees: System Administrators
Course Duration: Approximately 6 hours
Training Course 2 – Asset Maintenance Management
Second training is performed.
Course topics include:
- Raising Work Orders (either breakdown, from a Request or the PM schedule)
- Printing Work Orders
- Completing Work Orders and Adding History
- Preventative Maintenance
- Contractor Management
- Stock / Inventory
- Running Reports
Course Attendees: System Administrators and Work Order Users
Course Duration: Approximately 6 hours
Training Course 3 – Guest Services Management
Third training is performed.
Course topics include:
- Submitting, Actioning and Completing Work Requests
- Use of the M1 Interactive Voice Response (IVR) telephone system
- Use of the M1 Communications Pack
- Guest Services Console operations
- Running Reports
Course Attendees: Key staff involved with entering work requests and completing work requests, plus any guest contact centre staff
Course Duration: Approximately 4 hours (depending on modules installed)
Project Review
A review of the M1 system and procedures is performed. This is typically performed after the installation and training at 2 week and 6 week intervals and provide opportunity to discuss roll out progress.
Refresher Training
Once the system is installed and you are trained in its use, it is important that your training is maintained and new staff are also properly trained as this will provide you with the highest value from your investment.
Training courses are held either at each Distributor's offices or at your site. Participant numbers are kept to a minimum to ensure that you receive personal attention and maximum benefit from your training investment.
The M1 Training centers at each Distributor's office all contain the latest training aids to assist with participant uptake.
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