|
|
|
|
|
 M1 Service Centre - Streamlining Work Management
The M1 Service Centre further enhances work management by providing centralised control for requests across all departments. M1 Service Centre works in conjunction with the M1 base module.
This optional module is essential for hotel call centres and operators to coordinate and streamline work management for housekeeping, engineering, concierge and other departments.
Instant Access and Follow Up
M1 Service Centre provides operators with instant access to request status and displays alerts when work requests are finished. The information provided allows completed work requests to be followed up with guests to ensure their absolute satisfaction.
|
|
The above diagram displays a sample
M1 guest request workflow.
Click to open bigger image.
|
Guest Information
The M1 Service Centre is integrated with the Opera Property Management System. This integration provides guest information which can be included in guest requests, ensuring staff are given guest names when responding to requests from occupied rooms.
Maintain Guest Stay History
M1 Service Centre also tracks the history of guest requests which will enable you to predict guest needs prior to arrival – increasing guest engagement and loyalty.
In the event of a guest complaint, the history provided by the system will be of enormous value when researching and responding to the grievance.
|
|
|
|
|
|
|
|
|
|
|