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 M1 – Streamlining work management and enhancing guest relations
M1 Benefits
- Faster response times to guest requests
- Streamlined operations and Work Management
- Enhanced communications with guests and staff
- Tracks staff productivity
- Capture all information as it happens
- Increased accountability
- Rapid entry of any type of new request
M1 Engineering Benefits
- Preventative maintenance (PM) protects investment in assets
- Automating PM provides staff efficiency gains
- Management of insurance and warranty details ensures efficient claims processing
- Optimal asset availability
- Minimise guest exposure to faulty equipment
- Control and measurement of contractor performance
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M1 Communications Benefits
- Mobilised workforce
- Dramatically reduces administration burden
- Workload balancing
- Impress guests with rapid response times
- Escalation of incomplete requests
- Real-time updates on job status
M1 Service Centre Benefits
- Central repository for guest requests
- Allows guests to make requests of multiple departments
- Supports guest recognition by providing guest details
- Can be used for service departments
- Maintains guest history and profiles
- Monitors staff availability for requests
- Enables timely follow-up to monitor guest satisfaction
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