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 M1 - Your guest-centric solution to enhance guest satisfaction, ensure operational efficiency and minimise costs.
M1 is a work management tool that directs guest requests as well as captures notification of breakages and repair requests.
Guest Services
Responding to guest needs rapidly and predicting their needs prior to their arrival will ensure the ultimate guest experience and ensure complete guest satisfaction. By logging and tracking these requests in a central repository you are capturing the valuable history associated with your guests and the assets that are the foundation of their stay.
Asset Register
Many guests' requests relate to hotel assets – from pillows, hair dryers to air conditioning and furniture, your guests utilise the majority of your assets. With this in mind M1 boasts a comprehensive Asset Register which provides full-cycle fixed asset and preventative maintenance management. M1 tracks every aspect of an asset's life – from acquisition through to final disposal.
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Strata-Title Recharge
M1 tracks costs and times associated with work requests which allow the appropriate charge back to owners and bodies corporate if required. The system can also report on work that was performed and not charged.
Contractor Management
The system supports work allocation to external contractors – by tracking start and finish times as well as detailed job descriptions, your team can cross-check incoming invoices to ensure accurate charges.
In addition, the important details pertaining to your contractors are at your fingertips. Records such as public liability insurance, induction dates, fixed-term/fee contract details are all recorded.
Optional Modules
The optional modules transform M1 in to a complete Work Management & Maintenance Management Solution Click here for more information on; M1 Communications Pack, M1 Service Centre and M1 Engineering.
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